Refund policy

By placing an order with Silly Season, you agree to the terms outlined in this policy.

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You must also meet the terms outlined below.

Change of Mind Returns

Due to the nature of our products and international fulfilment process, we generally do not offer refunds, returns, or exchanges for:

  • Change of mind

  • Ordering the wrong design

  • Ordering the wrong size

  • Accidental purchases

  • Personal preference after delivery

  • Purchasing multiple items with the intention of returning some of them

We encourage customers to carefully review all product photos, dimensions, descriptions, and specifications before placing an order.

If you are unsure about any product, please contact us before ordering and we'll be happy to help.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, faulty, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging (if applicable)

Once reviewed, we will provide an appropriate resolution, which may include a replacement, repair, store credit, or refund.

Eligibility for Returns

Where a return is approved, the item must:

  • Be unused and in the same condition you received it

  • Be returned in its original packaging where possible

  • Include proof of purchase

  • Follow the return instructions provided by our support team

Returns sent without prior authorisation will not be accepted.

⚠️ Please do not send items back without contacting us first.

Return Shipping Costs

Where a return is approved due to a damaged, faulty, defective, or incorrect item, Silly Season will cover any reasonable return shipping costs where required.

For all other approved returns, return shipping costs are the responsibility of the customer.

As our fulfilment operations are located overseas, any approved return may need to be sent to an overseas return address provided by our support team.

We strongly recommend using a tracked shipping service, as we cannot issue refunds for items lost during the return process.

Orders in Transit

Once an order has been shipped, it cannot be cancelled.

Refunds cannot be issued while an order is actively in transit.

If a parcel is confirmed lost by the shipping carrier, we will provide a replacement or refund as appropriate.

Delivered Packages: Once tracking confirms that an order has been delivered to the shipping address provided at checkout, the order will be considered successfully delivered.

Silly Season cannot accept responsibility for packages that are lost, stolen, misplaced or otherwise unavailable after the courier has confirmed delivery. If you are unable to locate a delivered package, please check around the property, with other household members or neighbours, and contact the courier directly using your tracking information.

Please note: Our deliveries do not require a signature, and couriers are not required to provide photographic proof of delivery (POD). However, many of our courier partners do provide a delivery photo where available, which can usually be viewed through the tracking page.

Express Shipping: The term “Express Shipping” refers to next business day dispatch, as displayed at checkout. It does not guarantee a fixed or expedited delivery timeframe once your order is in transit.

As orders are shipped internationally, we do not provide estimated delivery dates at checkout. Delivery times vary depending on destination, courier networks, customs and other factors outside our control.

If an order with Express Shipping experiences a significant delay, we may, at our discretion, refund the Express Shipping fee on a case-by-case basis. Any such refund is provided as a goodwill gesture and does not constitute an admission of fault.

Incorrect Shipping Details

Customers are responsible for ensuring that all shipping information is accurate at checkout.

We are unable to provide refunds for orders delivered to an address entered incorrectly by the customer.

If you notice an error in your shipping details, please contact us immediately.

Duplicate or Accidental Orders

We are not obligated to provide refunds for duplicate or accidental purchases.

However, if you contact us as soon as possible after placing your order, we will do our best to assist before the order enters processing.

Cancelling or Modifying Your Order

Orders may be cancelled or modified within 3 hours of being placed.

After this time, orders may already be processed or prepared for shipment and changes may no longer be possible.

All cancellation or modification requests must be submitted via email to:

support@sillyseason.shop

Messages sent through social media channels may not be seen in time to prevent processing.

Refund Processing

Once a refund has been approved:

  • Refunds will be issued to the original payment method used for the purchase

  • Please allow up to 10 business days for the refund to be processed

  • Your bank or payment provider may require additional time for the funds to appear in your account

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

For any questions regarding returns, refunds, damaged items, or order issues, please contact:

support@sillyseason.shop

We'll always do our best to help and find a fair solution.