Refund policy
We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.
Your Consumer Rights
Nothing in this policy excludes, limits, or overrides any rights you may have under applicable consumer protection laws in your country of residence.
Where local laws provide additional rights or remedies, those rights will apply.
Change of Mind Returns
Due to the nature of our products and international fulfilment process, we generally do not offer refunds, returns, or exchanges for:
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Change of mind
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Ordering the wrong design
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Ordering the wrong size
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Accidental purchases
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Personal preference after delivery
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Purchasing multiple items with the intention of returning some of them
We encourage customers to carefully review all product photos, dimensions, descriptions, and specifications before placing an order.
If you are unsure about any product, please contact us before ordering and we'll be happy to help.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, defective, faulty, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Clear photographs of the packaging (if applicable)
Once reviewed, we will provide an appropriate resolution, which may include a replacement, repair, store credit, or refund.
Eligibility for Returns
Where a return is approved, the item must:
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Be unused and in the same condition you received it
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Be returned in its original packaging where possible
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Include proof of purchase
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Follow the return instructions provided by our support team
Returns sent without prior authorisation will not be accepted.
⚠️ Please do not send items back without contacting us first.
Return Shipping Costs
Where a return is approved due to a damaged, faulty, defective, or incorrect item, Silly Season will cover any reasonable return shipping costs where required.
For all other approved returns, return shipping costs are the responsibility of the customer.
As our fulfilment operations are located overseas, any approved return may need to be sent to an overseas return address provided by our support team.
We strongly recommend using a tracked shipping service, as we cannot issue refunds for items lost during the return process.
Orders in Transit
Once an order has been shipped, it cannot be cancelled.
Refunds cannot be issued while an order is actively in transit.
If a parcel is confirmed lost by the shipping carrier, we will provide a replacement or refund as appropriate.
Incorrect Shipping Details
Customers are responsible for ensuring that all shipping information is accurate at checkout.
We are unable to provide refunds for orders delivered to an address entered incorrectly by the customer.
If you notice an error in your shipping details, please contact us immediately.
Duplicate or Accidental Orders
We are not obligated to provide refunds for duplicate or accidental purchases.
However, if you contact us as soon as possible after placing your order, we will do our best to assist before the order enters processing.
Cancelling or Modifying Your Order
Orders may be cancelled or modified within 3 hours of being placed.
After this time, orders may already be processed or prepared for shipment and changes may no longer be possible.
All cancellation or modification requests must be submitted via email to:
Messages sent through social media channels may not be seen in time to prevent processing.
Refund Processing
Once a refund has been approved:
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Refunds will be issued to the original payment method used for the purchase
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Please allow up to 10 business days for the refund to be processed
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Your bank or payment provider may require additional time for the funds to appear in your account
If more than 15 business days have passed since your refund was approved, please contact us.
Contact Us
For any questions regarding returns, refunds, damaged items, or order issues, please contact:
We'll always do our best to help and find a fair solution.
