Shipping policy

Please allow 1–2 business days for your order to be processed. During this time, your order will be reviewed, approved, packaged and prepared for shipment.

Once collected by our trusted shipping partner, your package will typically arrive within 4–7 business days. You will receive tracking information as soon as your order is in transit.

Our products are manufactured and shipped directly from China, then handed over to your local courier for final delivery. The 4–7 business day estimate includes both international and domestic shipping time.

We kindly ask customers to keep these timeframes in mind when placing an order.

Delivered Packages: Once tracking confirms that an order has been delivered to the shipping address provided at checkout, the order will be considered successfully delivered.

Silly Season cannot accept responsibility for packages that are lost, stolen, misplaced or otherwise unavailable after the courier has confirmed delivery. If you are unable to locate a delivered package, please check around the property, with other household members or neighbours, and contact the courier directly using your tracking information.

Please note: Our deliveries do not require a signature, and couriers are not required to provide photographic proof of delivery (POD). However, many of our courier partners do provide a delivery photo where available, which can usually be viewed through the tracking page.

Express Shipping: The term “Express Shipping” refers to next business day dispatch, as displayed at checkout. It does not guarantee a fixed or expedited delivery timeframe once your order is in transit.

As orders are shipped internationally, we do not provide estimated delivery dates at checkout. Delivery times vary depending on destination, courier networks, customs and other factors outside our control.

If an order with Express Shipping experiences a significant delay, we may, at our discretion, refund the Express Shipping fee on a case-by-case basis. Any such refund is provided as a goodwill gesture and does not constitute an admission of fault.

Shipping Delays & Considerations

- Delivery times do not account for potential customs delays, which may occasionally occur depending on your country’s regulations.

- During peak periods — such as Christmas, Black Friday, and major sales — delays may occur due to high volumes. We appreciate your patience during these busy times.

- Once in the hands of your local courier, final delivery times are beyond our control. We are not responsible for delays caused by local postal or courier services.

We're a relatively small company, but we're growing rapidly. We aim to offer faster shipping times soon, so stay tuned!